Cancellation Policy

This cancellation policy has been created with scenario-based explanations to aid in the reader’s comprehension of these rules.

There are two separate set of rules for cancellation on Try A Mentor that reflect the two types of mentoring meetings you can book.

  • The first type of meeting is a Trial Meeting. This is twenty minutes in length and its purpose is to allow both the Mentor and Mentee to decide if an effective service can be offered to the Mentee by the Mentor.
  • The second type of meeting is called a “Full Meeting”. These are purchased in one-hour blocks.

Full Meeting Rules of Cancellation

Please note: Payment for a full meeting is taken at the point of booking.

Full Meeting - Rule One

A Mentee can cancel a session with their Mentor at no charge up to 48-hours before the related Full Meeting is to occur. After this, the fee is non-refundable. All monies are automatically refunded by the Stripe system.

Full Meeting - Rule Two: Mentor decides to cancel

A Mentor can decide to cancel at any point and a full refund will be made to the Mentee. All monies are automatically refunded by the Stripe system.

Full Meeting - Rule Three: Mentor does not attend the Full Meeting

If the Mentor does not attend the Full Meeting, then a full refund is made but there is a strict set of conditions that determine if a Mentor has not attended. These relate to how the Mentee attends this meeting in the first place, so this and the strict conditions are explained here:

  • The Mentee needs to go to their Try A Mentor Inbox / Bookings just before the full meeting is scheduled to start
  • Here they will find the booking message for the meeting in question and on this page a button to start the meeting will be present shortly before the meeting is to begin (please refresh this page as the meeting time start point nears to ensure this button appears)
  • By clicking this button, the Mentee will enter a waiting room. Here the Mentee will see a clock ticking down, which at the point of entering this room will read (number of minutes to the start of meeting plus fifteen minutes e.g., the meeting is to begin at 2pm. The Mentee enters the Waiting Room at 1:56pm, the clock that will appear will begin counting down from 19 minutes)
  • A message will state that the Mentor has not yet joined the meeting
  • The Mentee needs to wait in the waiting room until this clock runs down to zero, at which point the system will cancel the meeting, and further the system will note the Mentor did not attend. This will see a full refund occurring.
  • It is important that the Mentee does not leave this waiting room until the clock reaches Zero as if they leave before this point, and the mentor does in fact arrive, then the system will see the Mentee as being the one who has not attended, and a full charge will be made
  • If a refund is applicable, Stripe will do so within X days

Full Meeting - Rule Four: The Mentee does not attend the Trial Meeting

If the Mentee does not attend the Full Meeting, then their full payment for this meeting is non-refundable, but there is a strict set of conditions that determine if a Mentee has not attended. These relate to how the Mentor attends this meeting in the first place, so this and the strict conditions are explained here:

  • The Mentor needs to go to their Try A Mentor Inbox / Bookings just before the Full Meeting is scheduled to start
  • Here they will find the booking message for the meeting in question and on this page a button to start the meeting will be present shortly before the meeting is to begin (please refresh this page as the meeting time start point nears to ensure this button appears)
  • By clicking this button, the Mentee will enter a waiting room. Here the Mentee will see a clock ticking down, which at the point of entering this room will read (number of minutes to the start of meeting plus fifteen minutes e.g., the meeting is to begin at 2pm. The Mentee enters the Waiting Room at 1:56pm, the clock that will appear will begin counting down from 19 minutes)
  • A message will state that the Mentee has not yet joined the meeting
  • The Mentor needs to wait in the waiting room until this clock runs down to zero, at which point the system will cancel the meeting, and further the system will note the Mentee did not attend. This will see a payment for the Full Meeting occurring.
  • It is important that the Mentor does not leave this waiting room until the clock reaches Zero as if they leave before this point, and the mentee does in fact arrive, then the system will see the Mentor as being the one who has not attended, and a full refund will occur
  • If a payment is applicable, Stripe will do so within X days

Trial Meeting Rules of Cancellation

Please note: Trial Meetings are intended to be free. As a result, unlike with Full Meetings, payment is not taken at the point of booking. Instead, a preauthorization of the Mentee’s credit card is taken at the point of booking for the cost of the twenty minutes meeting. If the Mentee attends the meeting or cancels the meeting up to twenty-four hours before the meeting is to start, or both the Mentor and Mentee do not attend, then no charge is then taken from the Credit Card.

Trial Meeting - Rule One – Mentee Cancels the Trial Meeting

A Mentee can cancel this meeting at no charge if they do so a full twenty-four hours before the meeting is to start. If a cancellation is made within Twenty-Fours of the meeting start point, then this cancellation will see the Mentee’s pre-authorized Credit Card being charged the full cost of a twenty-minute meeting with the Mentor (determined as a third of the cost of a Full Meeting rate that was set by the Mentor).

Trial Meeting - Rule Two – Mentor decides to Cancel

A Mentor can decide to cancel at any point and if this happens no monies will be deducted from Mentee’s credit card.

Trial Meeting - Rule Three: Mentor does not attend the Trial Meeting

If the Mentor does not attend the Trial Meeting, then no monies are taken from the Mentee’s Credit Card, but there is a strict set of conditions that determine if a Mentor has not attended. These relate to how the Mentee attends this meeting in the first place, so this and the strict conditions are explained here:

  • The Mentee needs to go to their Try A Mentor Inbox / Bookings just before the Trial Meeting is scheduled to start
  • Here they will find the booking message for the meeting in question and on this page a button to start the meeting will be present shortly before the meeting is to begin (please refresh this page as the meeting time start point nears to ensure this button appears)
  • By clicking this button, the Mentee will enter a waiting room. Here the Mentee will see a clock ticking down, which at the point of entering this room will read (number of minutes to the start of meeting plus ten minutes e.g., the meeting is to begin at 2pm. The Mentee enters the Waiting Room at 1:56pm, the clock that will appear will begin counting down from 14 minutes)
  • A message will state that the Mentor has not yet joined the meeting
  • The Mentee needs to wait in the waiting room until this clock runs down to zero, at which point the system will cancel the meeting, and further the system will note the Mentor did not attend. This will see a full refund occurring.
  • It is important that the Mentee does not leave this waiting room until the clock reaches Zero as if they leave before this point, and the mentor does in fact arrive, then the system will see the Mentee as being the one who has not attended, and a full charge will be made
  • If a refund is applicable, Stripe will do so within X days

Trial Meeting - Rule Four: The Mentee does not attend the Trial Meeting

If the Mentee does not attend the Trial Meeting, then monies are taken from the Mentee’s Credit Card, but there is a strict set of conditions that determine if a Mentee has not attended. These relate to how the Mentor attends this meeting in the first place, so this and the strict conditions are explained here:

  • The Mentor needs to go to their Try A Mentor Inbox / Bookings just before the Trial Meeting is scheduled to start
  • Here they will find the booking message for the meeting in question and on this page a button to start the meeting will be present shortly before the meeting is to begin (please refresh this page as the meeting time start point nears to ensure this button appears)
  • By clicking this button, the Mentor will enter a waiting room. Here the Mentee will see a clock ticking down, which at the point of entering this room will read (number of minutes to the start of meeting plus ten minutes e.g., the meeting is to begin at 2pm. The Mentor enters the Waiting Room at 1:56pm, the clock that will appear will begin counting down from 14 minutes)
  • A message will state that the Mentee has not yet joined the meeting
  • The Mentor needs to wait in the waiting room until this clock runs down to zero, at which point the system will cancel the meeting, and further the system will note the Mentee did not attend. This will see a payment for the Trial meeting occurring.
  • It is important that the Mentor does not leave this waiting room until the clock reaches Zero as if they leave before this point, and the mentee does in fact arrive, they will conclude that you did not attend this meeting. Regardless in these circumstances, as the Mentee in this scenario did attend, although late, no charge is made
  • If a payment is applicable, Stripe will do so within X days

Other Key Booking Information

Process of Booking a Meeting (Trial and Full)

To book either a “Full Meeting” or “Trial Meeting” involves:

  • The Mentee making a booking request
  • This booking request is sent to the Mentor who on receipt must accept or decline this meeting
  • For both a “Trial Meeting” and a “Full Meeting” a Mentor must accept the request within 6 calendar days of receiving it, or if the request is made within six calendar days of the meeting, then 12 hours before the meeting is set to start. If the Mentor does not accept then the request will expire, and no monies will be deducted from the Mentee’s account.