Try A Mentor Current Terms of Service

If your country of residence or establishment is within the European Economic Area (“EEA”), Switzerland or the United Kingdom, the Terms of Service for European Users apply to you.

If your country of residence or establishment is outside of the EEA, Switzerland, and the United Kingdom, the Terms of Service for Non-European Users apply to you.

Terms of Service for European Users

As a consumer you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Try A Mentor is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Section 24 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against Try A Mentor in the United States. Please read them carefully.

Last Updated: October 2021

Thank you for using Try A Mentor!

These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and Try A Mentor that govern your use of the websites, applications, and other offerings from Try A Mentor (collectively, the “Try A Mentor Platform”). When used in these Terms, “Try A Mentor,” “we,” “us,” or “our” refers to the Try A Mentor entity set out on Schedule 1 with whom you are contracting.

The Try A Mentor Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Mentors” and Members who search for, book, or use services are “Mentees.” Mentors offer “MentorServices”. You must register an account to access and use many features of the Try A Mentor Platform, and must keep your account information accurate. As the provider of the Try A Mentor Platform, Try A Mentor does not own, control, offer or manage any Listings or Mentor Services (a listing is made when you create a description of a Job Role you wish to offer Mentoring for, that can be accessed by potential Mentees on the Try A Mentor platform, and offer that service at a specific price). Try A Mentor is not a party to the contracts concluded directly between Mentors and Mentees, nor is Try A Mentor an insurer or an organiser or retailer of mentoring services. Try A Mentor is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service “Payment Terms”). To learn more about Try A Mentor’s role see Section 16.

Table of Contents

Mentee Terms

  1. Our Mission
  2. Searching and Booking on Try a Mentor
  3. Cancellations, Refunds and Booking Modifications
  4. Your Responsibilities
  5. Mentor Terms

  6. Mentoring on Try A Mentor
  7. Managing Your Listing
  8. Booking Modifications
  9. Taxes
  10. General Terms

  11. Reviews
  12. Content
  13. Fees
  14. Try A Mentor Platform Rules
  15. Termination, Suspension and Other Measures
  16. Modification of these Terms
  17. Resolving Complaints and Damage Claims
  18. Try A Mentor’s Role
  19. Member Accounts
  20. Disclaimer
  21. Indemnification
  22. Contracting Entities
  23. Applicable Law and Jurisdiction
  24. Miscellaneous
  25. United States Dispute Resolution and Arbitration Agreement
  26. Additional Terms Specific to Business Mentors

  27. Business Users
  28. Termination, Suspension, and other Measures
  29. Complaints Handling and Mediation
  30. Access to Data
  31. Additional Distribution Channels

Schedule 1 Contracting Entities

Mentee Terms

1. Our Mission.

Our mission is to create a communication platform/online meeting place which enables Mentors to offer their Mentoring Services to Mentees. A place where you can browse through millions of Listings to find the ones that fit your needs. Learn more about a Listing by reviewing the description and photos, the Mentor profile, and past Mentee reviews. If you have questions, just message the Mentor.

Try A Mentor provides the Try A Mentor Platform to Members for the purpose of assisting Members in securing the services of a Mentor who can credibly guide you on how to get and succeed in your desired Job Role. Or, if you are currently in a role, provide independent support. The Try A Mentor technology platform allows you to search for a potential Mentor by Job Roles they have had or currently hold, and then to further specify your requirement through defining the sector they have expertise in, the organisational level they held the Job Role at, and the Mentor cost per hour. This search will aid you to find a Mentor capable of supporting you to define a successful path to a desired Job Role, to successfully interview for this Job Role, and then to further excel as you begin it.

2. Searching and Booking on Try A Mentor.

2.1 Searching. You search for Mentor Services by first using the criteria of job role and then further filter these results by Sector, Organisational Level, Language, and price. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous mentor sessions and saved Listings, Mentor requirements and more.

2.2 Booking. When you book a Mentor, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Try A Mentor’s service fee, offline fees, fee of our Stripe and equivalent (independent payment system used by the Try A Mentor system) and any other items identified during checkout (collectively, “Total Price”).

There are two types of Bookings on Try A Mentor.

  • A Trial Meeting, which is a twenty-minute meeting in which the Mentor and Mentee decide if they can achieve the Mentees goals in future “Full Meetings”.
  • A Full Meeting, which is booked in blocks of sixty minutes

A Mentee through the Try A Mentor platform sends a booking request for either meeting type to their chosen Mentor. The Mentor can in turn accept or decline this booking request. By accepting such a request, the Mentor has accepted a contract to offer Mentor Services (sometimes called a booking in these Terms) which is formed directly between Mentee and the Mentor. Simultaneously to this acceptance, the Mentee receives a booking confirmation, for the meeting type they requested, and this in turn sees them now receiving a contract for Mentor Services (sometimes called a booking in these Terms). This is formed directly between Mentee and the Mentor. The cancellation policy and any other rules, standards, policies, or requirements identified in the Listing, during checkout, and as part of the terms of service form part of your contract with the Mentor.

For the Full Meeting booking type, Try A Mentor reserves the right to immediately deduct the booking fee from the Mentee’s credit card / payment method on submission of the booking request for the amount specified. This amount can only be held for a maximum period of 90 days in advance of a meeting due to our payment platforms rules (Stripe). Within this 90-day period the meeting as such needs to occur. When it does, the monies are stored for fourteen days before they are then transferred to the Mentor’s Bank Account unless this period extends beyond the original 90-day period. For example, if the meeting occurred 80 days after the booking request, and said meeting occurs, these funds would be paid to the Mentor 10 days later as per the operating rules of Stripe.

This payment can be refunded through an Arbitration Process set out in point 15 of the Terms of Service which in turn reflect the rules for storing monies that Stripe impose.

In the event that the Mentor declines that meeting then the Try A Mentor booking system will initiate a refund to the Mentee as well as a result of the conditions laid out in the Try A Mentor Cancellation Policy. It is the Mentee’s responsibility to provide the correct credit card details and other necessary information to Try A Mentor in order to receive such a refund. It is the Mentor’s responsibility to provide the correct Bank Account details to ensure any monies due are paid. Try A Mentor is not responsible or liable for any incorrect or out of date information provided by either the Mentor or Mentee to result in the refund or payment not being deposited correctly.

For the Trial Meeting booking type, Try A Mentor reserves the right to immediately pre-authorise the Mentee’s Credit Card for the booking request for the amount specified. This pre-authorization can only be in place for six days, and hence bookings for Trial Meetings must be made within a window of six days. As detailed in the Try A Mentor Cancellation Policy, if the Mentee cancels this meeting up to 24 hours before the meeting start time, or attends this meeting, or the Mentor does not attend this meeting then this payment is not taken from the Mentee’s credit card.

In the event that the Mentor declines this meeting then the Try A Mentor booking system will not claim any funds from the Mentee’s Credit Card. Again, it is the Mentor’s responsibility to provide the correct Bank Account details to ensure any monies due are paid. Try A Mentor is not responsible or liable for any incorrect or out of date information provided by either the Mentor or Mentee to result in the refund or payment not being deposited correctly.

2.2.1 Length of Meetings to reflect the potential of Meetings not starting on time

What follows is the explanation as to why “Full Meetings” may not be a full 60 minutes (Full Meeting). This relates to circumstances of the Mentor or Mentee being late to their meeting type, rather than a meeting being shortened for any other reason. By using the Try A Mentor platform you are agreeing to these time reductions occurring and also agreeing that no refund will be made as a result of the meeting times being shortened. What follows is the reason why meetings could be shortened by the system and by what amount they would be shortened. Again, what follows is designed to offset the impact of the Mentor or Mentee being late to a meeting type and preventing this lateness having an impact of seeing consecutive meeting that happen not being cancelled.

“Full Meeting” Time Parameters

  • Five minutes before this meeting starts both Mentor and Mentee receive an email with a link to join their meeting. This link is also found in both the Mentor’s and Mentee’s Try A Mentor inbox.
  • For the Link to function correctly, the Mentor and Mentee must be signed into their Try A Mentor account
  • This link will take both the Mentor and Mentee to the booking request page in Try A Mentor
  • As the Meeting time arrives, a button that up to this point allows the Mentor or Mentee to cancel the meeting, instead asks them to access the meeting. By pressing this button on their respective pages, both the Mentor and Mentee will enter the meeting’s virtual meeting room. A message will tell both participants if the other person has also arrived. When both parties have arrived, the Mentor’s Join Meeting button will become active and by pressing it, the Video Conferencing will launch. Once this button is pressed by the Mentor, the Mentee’s join now button becomes active and they too can join, at which point the meeting begins.

The Mentee is late – What now?

  • If a Mentee arrives late, they should still enter the waiting room first (to allow them to adjust their settings if required)
  • If the Mentor is on time, the “join now” button becomes active, and they should join the full meeting (they are told once joined that the Mentee has not arrived yet). The countdown clock will appear and start counting down from when the Mentor enters the meeting (not from when both people are in the meeting) from 60 minutes.

The Mentor is Late – What Now?

  • As stated, the Mentee cannot enter the meeting unless the Mentor has joined ahead of them
  • This means that the Join Now button only appears for the Mentee once the Mentor is in the meeting
  • If the Mentor arrives into the waiting room late, they will see the clock counting down from the meeting’s start down, with it having started at fifteen minutes
  • The Mentor can launch the meeting up to 14 minutes 59 seconds have elapsed (as measured by the countdown clock)
  • Once they enter the meeting, the clock will begin a 55 minutes countdown (or if it is a two-hour meeting – 1 hour and 55 minutes etc.)
  • Why is the clock starting at 55 minutes rather than the normal 60 minutes?
    • By starting at 55 minutes, if the Mentor have another meeting with someone else in the next hour, they will arrive with roughly five minutes to spare so that meeting is not automatically cancelled
    • Then that meeting will be 55 minutes and so on until they come to their last meeting
    • Fortunately, the following happens with this chain reaction approach
      • Meeting One: Mentee One: Start Time 2pm. Mentor late (2.14.59): Meeting starts at 2.15 for 55 minutes
      • Meeting Two: Mentee Two: Start Time 3pm: Mentor arrives due to the above at 3.10 for 55 minutes
      • Meeting Three: Mentee Three: Start Time 4pm: Mentor arrives at 4.05 for 55 minutes
      • So, the process recorrects by the Mentor ‘s Meeting four, (the Mentor will be on-time)

By using the Try A Mentor system, you are agreeing to the above shortened meetings (five minute loss) with no refund applicable. This said, if the Mentor and Mentee both arrive on time, the meeting will be sixty minutes in length.

Mentor or Mentee Technical or Skill Faults

Try A Mentor has no control over the quality of equipment or software, or the effectiveness of the internet connection that a Mentor or Mentee has access too. As a result, if a meeting cannot be attended by a Mentor or Mentee or is disrupted due to a technical fault Try A Mentor accepts no responsibility for this. It is hoped that in such circumstances, the Mentor will request a full refund (Try A Mentor is not in the position to offer partial refunds) on behalf of the Mentee. Alternatively, if the fault was that of the Mentor, but they will not offer a refund, the Mentee can ask for Arbitration to be put in place as described in point 15 of this document / the Terms of Service.

PROMOTIONS: Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they may be non-cancellable and non-refundable.

2.2.1 Length of Meetings to reflect the potential of Meetings not starting on time

What follows is the explanation as to why “Full Meetings” may not be a full 60 minutes (Full Meeting). This relates to circumstances of the Mentor or Mentee being late to their meeting type, rather than a meeting being shortened for any other reason. By using the Try A Mentor platform you are agreeing to these time reductions occurring and also agreeing that no refund will be made as a result of the meeting times being shortened. What follows is the reason why meetings could be shortened by the system and by what amount they would be shortened. Again, what follows is designed to offset the impact of the Mentor or Mentee being late to a meeting type and preventing this lateness having an impact of seeing consecutive meeting that happen not being cancelled.

2.4 Bookings for Mentor Services. A Mentor Service booking entitles you to participate in, attend, or use that Mentor Service. You are responsible for confirming that you meet minimum age, proficiency, or other requirements. You are responsible for informing the Mentor of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Mentor Service. Except where expressly authorised by Try A Mentor, you may not allow any person to join a Mentor Service.

3. Cancellations, Refunds and Booking Modifications.

3.1 Cancellations and Refunds. In general, if you cancel a booking, the amount refunded to you is determined by the cancellation policy that applies to that booking. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a booking, you may be entitled to a partial or full refund as outlined in this document. If the Mentor cancels, (as defined in our Cancellation Policy), you may be entitled to a full refund as outlined within this Policy. You may appeal a decision by Try A Mentor by contacting our customer service, (admin@tryamentor.com).

3.2 Booking Modifications Mentors and Mentees are responsible for any booking modifications they agree to make via the Try A Mentor Platform or direct Try A Mentor customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts or fees associated with any Booking Modification.

4. Your Responsibilities and Assumption of Risk.

4.1 Your Responsibilities. You are responsible and liable for your own acts and omissions. For example, this means: you must act with integrity, treat others with respect, and comply with applicable laws at all times.

4.2 Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Try A Mentor Platform and any Content (as defined in Section 10), use of any other Mentor Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Mentor Service to determine whether it is suitable for you. You freely and wilfully assume those risks by choosing to participate in those Mentor Services.

Mentor Terms

5. Mentoring on Try A Mentor.

5.1 Mentor. As a Mentor, Try A Mentor offers you the opportunity to share your Mentor Service with our vibrant community of Mentees - and earn money doing it. It is easy to create a Listing for your Role Profiles/Job Roles and you are in control of how you Mentor, set your price, availability, and rules for each Listing ().

5.2 Contracting with Mentees. When you accept a booking request or receive a booking confirmation through the Try A Mentor Platform, you are entering into a contract directly with the Mentee, and are responsible for delivering the Mentor Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Try A Mentor’s service fee for each booking. Try A Mentor Payments will deduct amounts you owe from your pay-out unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Mentees must: (i) be consistent with these Terms, our Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

5.3 Independence of Mentors.Your relationship with Try A Mentor is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Try A Mentor, except that Try A Mentor Payments acts as a payment collection agent as described in the Payments Terms. Try A Mentor does not direct or control your Mentor Service and you understand that you have complete discretion whether and when to provide Mentor Services and at what price and on what terms to offer them.

PROMOTIONS: Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they maybe non-cancellable and non-refundable.

6. Managing Your Listing.

6.1 Creating and Managing Your Role Profiles/Job Roles Mentor Services Listing. The Try A Mentor Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your role profiles/job roles Mentor Service and your price. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Mentor Services and suggest you carefully review policy terms and conditions like coverage details and exclusions.

6.2 Know Your Legal Obligations.You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Mentor Service Listing or Mentor Services. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Mentees and others in compliance with applicable privacy laws and these Terms, including our Mentor Privacy Standards. You should also seek permission from previous and current employers before sharing any information relating to them, the work you did for them, or any intellectual property which they own or owned by others. It is also advisable to seek legal advice on these matters as well.

6.3 Search Ranking. The ranking of Listings in search results on the Try A Mentor Platform depends on a variety of factors, including these main parameters:

  • Mentee search parameters (e.g., number of Mentees, time and duration of the session, price range),
  • Listing characteristics (e.g., price, calendar availability, number and quality of images, Reviews, type of Mentor Service, Mentor status, age of the Listing, average Mentee popularity),
  • Mentee booking experience (e.g., customer service and cancellation history of the Mentor, ease of booking),
  • Mentor requirements (e.g., minimum, or maximum sessions, booking cut-off time), and
  • Mentee preferences (e.g., previous sessions, saved Listings, location from where the Mentee is searching).

Search results may appear different on our mobile application than they appear on our website. Try A Mentor may allow Mentors to promote their Listings in search or elsewhere on the Try A Mentor Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Centre.

6.4 Your Responsibilities.You are responsible for your own acts and omissions in providing your Mentor Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Try A Mentor. Do not encourage Mentees to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Try A Mentor Platform in violation of our Terms of Service Policy.

6.5 Mentoring as a Team or Organization.If you work with a co-Mentor or Mentor as part of a team, business or other organisation, the entity and each individual who participates in providing Mentor Services, is responsible and liable as a Mentor under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorised to enter into contracts for and bind your team, business or other organisation, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorised to perform those functions. If you instruct Try A Mentor to transfer a portion of your pay-out to a co-Mentor or other Mentors, or send payments to someone else, you must be authorised to do so, and are responsible and liable for the payment amounts and accuracy of any pay-out information you provide.

6.6 Your Assumption of Risk.You acknowledge that Mentoring carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Try A Mentor Platform, offering Mentor Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Try A Mentor Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Mentor Services and that you are not relying upon any statement of law made by Try A Mentor.

7. Cancellations, Issues, and Booking Modifications.

7.1 Cancellations and Issues.In general, if a Mentee cancels a booking, the amount paid to you is determined by the cancellation policy that applies to that booking. As a Mentor, you should not cancel on a Mentee without a valid or applicable reason. If you cancel on a Mentee without such a valid reason, we may impose a cancellation fee and other consequences If: (i) a Mentee or Mentor experiences an Issue (issues will be defined and ruled upon through Try A Mentor’s Arbitration process as outlined in Try A Mentor’s refund and arbitration policy), (ii) an Extenuating Circumstance arises(the determination of if an extenuating circumstance has occurred will be defined and ruled upon through Try A Mentor’s Arbitration process as outlined in Try A Mentor’s refund and arbitration policy), or (iii) a booking is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Mentee, and by any other reasonable costs we incur as a result of the cancellation. If a Mentee receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Try A Mentor exceeds your pay-out, Try A Mentor (via Try A Mentor Payments) may recover that amount from you, including by offsetting the refund against your future pay-outs. You agree that Try A Mentor’s Cancellation Policy, and these Terms pre-empt the cancellation policy you set in situations where they allow for the cancellation of a booking and/or the issuance of refunds to Mentees. If we reasonably expect to provide a refund to a Mentee under one of these policies, we may delay release of any pay-out for that booking until a refund decision is made. You may appeal a decision by Try A Mentor by contacting our customer service.

7.2 Booking Modifications.Mentors and Mentees are responsible for any Booking Modifications they agree to make via the Try A Mentor Platform or direct Try A Mentor customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Mentor Taxes. As a Mentor, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, income or other taxes (“Taxes”)

General Terms

9. Reviews.

After each Mentor Service, Mentees and Mentors will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Community Guidelines. Reviews are not verified by Try A Mentor for accuracy and may be incorrect or misleading.

10. Content.

Parts of the Try A Mentor Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Try A Mentor a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Try A Mentor Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy / GDPR Policy.

Where Try A Mentor pays for the creation of Content or facilitates its creation, Try A Mentor may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorised to grant Try A Mentor the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Community Guidelines, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Try A Mentor may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Try A Mentor does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

You should access the Try A Mentor platform only by using a personal computer or device on which virus protection software has been installed, to update virus signature files promptly when updates become available from the manufacturer of the virus protection software, and to immediately install updates to browser software as such updates become available from the manufacturer.

We encourage you to routinely scan your PC using your virus protection product to detect and remove any viruses found. Undetected or unrepaired, a virus may corrupt and destroy your programs, files, or software. You agree that we are not responsible for and shall have no liability for any electronic virus that you may encounter using our online platform. Try A Mentor is not responsible and therefore holds no liability for any virus incurred as a result of opening or receiving a file through the Try A Mentor chat function or platform. You agree that you open any file on the Try A Mentor platform entirely at your own risk.

11. Fees and Promotions

Try A Mentor may charge fees to Mentors for use of the Try A Mentor Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the Try A Mentor Platform, service fees are non-refundable. Try A Mentor reserves the right to change the service fees at any time and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2.

PROMOTIONS Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they maybe non-cancellable and non-refundable.

12. Try A Mentor Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect.
    • Do not lie, misrepresent something or someone, or pretend to be someone else.
    • Be polite and respectful when you communicate or interact with others.
    • Follow our Community Guidelines and do not discriminate against or harass others.
  • Do not scrape, hack, reverse engineer, compromise or impair the Try A Mentor Platform
    • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Try A Mentor Platform.
    • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Try A Mentor Platform or Content.
    • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Try A Mentor Platform.
    • Do not take any action that could damage or adversely affect the performance or proper functioning of the Try A Mentor Platform.
  • Only use the Try A Mentor Platform as authorised by these Terms or another agreement with us.
    • You may only use another Member’s personal information as necessary to facilitate a transaction using the Try A Mentor Platform as authorised by these Terms.
    • Do not use the Try A Mentor Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
    • You may use Content made available through the Try A Mentor Platform solely as necessary to enable your use of the Try A Mentor Platform as a Mentee or Mentor.
    • Do not use Content unless you have permission from the Content owner, or the use is authorised by us in these Terms or another agreement you have with us.
    • Do not request, make or accept a booking or any payment outside of the Try A Mentor Platform to avoid paying fees, taxes or for any other reason.
    • Do not require or encourage Mentees to open an account, leave a review, or otherwise interact, with a third-party website, application or service before, during or after a booking, unless authorised by Try A Mentor.
    • Do not engage in any practices that are intended to manipulate our search algorithm.
    • Do not book Mentor Services unless you are actually using the Mentor Services.
    • Do not use, copy, display, mirror or frame the Try A Mentor Platform, any Content, any Try A Mentor branding, or any page layout or design without our consent.
  • Honour your legal obligations.
    • Understand and follow the laws that apply to you, including privacy, data protection laws and intellectual policy laws.
    • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorised to do so, and (iii) authorise us to process that information under our Privacy / GDPR Policy.
    • Read and follow our Terms, Policies and Standards.
    • Do not use the name, logo, branding, or trademarks of Try A Mentor or others without permission.
    • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Try A Mentor branding.
    • Do not offer Mentor Services that violate the laws or agreements that apply to you.
    • Do not offer or solicit prostitution or participate in or facilitate human trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person, you should immediately contact local authorities before contacting Try A Mentor. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Try A Mentor. If you reported an issue to local authorities, Try A Mentor may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Try A Mentor Platform infringes copyrights, please notify us.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Try A Mentor reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email admin@tryamentor.com or by deleting your account. Try A Mentor may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Try A Mentor may also terminate this agreement immediately and without prior notice and stop providing access to the Try A Mentor Platform if (i) you materially breach these Terms or our Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Try A Mentor, its Members, or third parties (for example in the case of fraudulent behaviour of a Member), or (iv) your account has been inactive for more than two years.

13.3 Member Violations. If (i) you breach these Terms, our Policies, or our Standards, (ii) you violate applicable laws, regulations or third party rights, (iii) you have repeatedly received poor Reviews or Try A Mentor otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Try A Mentor, its Members, or third parties, Try A Mentor may:

  • suspend or limit your access to or use of the Try A Mentor Platform and/or your account;
  • suspend or remove Listings, Reviews, or other Content;
  • cancel pending or confirmed bookings; or
  • suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Try A Mentor and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

13.4 Legal Mandates. Try A Mentor may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Mentor and terminate your Try A Mentor account, any confirmed booking(s) will be automatically cancelled, and your Mentees will receive a full refund. If you terminate your account as a Mentee, any confirmed booking(s) will be automatically cancelled, and any refund will depend upon the terms on the conditions for said cancellations as defined in Try A Mentor’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Try A Mentor Platform has been limited, or your Try A Mentor account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Try A Mentor Platform through an account of another Member.

13.6 Appeal. If Try A Mentor takes any of the measures described in this Section 13 you may appeal such a decision by contacting our customer service.

14. Modification of these Terms.

Try A Mentor may modify these Terms at any time. When we make changes to these Terms, we will post the revised Terms on the Try A Mentor Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Try A Mentor Platform will constitute acceptance of the revised Terms.

15. Resolving Complaints

Arbitration Process:

Try A Mentor does not provide Mentoring or Mentors. Try A Mentor’s service is to provide the means for Mentors and Mentees to find, book and pay for the Mentoring Services offered by Mentors. The service provider for Mentoring is the Mentor. As such, if this service is not satisfactory, or the conduct of those involved is not appropriate, this is an issue for the Mentor and Mentee to solve independent of Try A Mentor.

This said, so that Try A Mentor is a safe place to deliver and receive Mentoring, Try A Mentor has created an Arbitration Service so that refunds are possible under some clear conditions /stipulations. By using Try A Mentor you are agreeing to the process by which this arbitration operates and the outcome of the arbitration.

These stipulations referred to above are driven primarily by Stripe (Stripe is a completely independent technology platform that Try A Mentor uses to allow you to make and receive payments). Stripe was chosen due to it security and because it offers a delayed payment system. It will collect money from a Mentee and then deposit these funds into the Mentor’s bank account after a period of time (Try A Mentor has no access to these funds at any time).

What Try A Mentor can do, is while these funds are being held by Stripe (or future similar payment platforms), to arbitrate between Mentor and Mentee if a dispute occurs, and then depending on the outcome of the arbitration (which we will decide) to direct Stripe to pay either the Mentor or refund the Mentee. But Stripe has strict time limits on how long it will delay a payment which directly impact the rules of the arbitration. As such:

  • Directly after a Mentoring meeting is conducted, Stripe will hold the funds for payment of this meeting for fourteen calendar days. Once this fourteen-day period is concluded, Stripe will automatically deposit the funds due to the Mentor into the Mentor’s bank account, at which point Try A Mentor will no longer be able to arbitrate and make a refund. As a result of this, the following is the structure of the Arbitration process:
    1. The complaint / request for refund must be e-mailed to admin@tryamentor.com within five calendar days of the Mentoring Session. The complaint must contain all the information that the Mentee has that illustrates that a refund should be made. It is important to note that any written evidence submitted, has to be information that was communicated through Try A Mentor communication system as it is a condition of using Try A Mentor that all written communication between a Mentor and Mentee must occur through the internal communication system. The only exception to this is the verbal communication that occurs in the Mentoring meetings itself.
    2. If a request for a refund is made after the five calendar days, Try A Mentor will no longer be in the position to Arbitrate, and the Mentor and Mentee will need to solve the issue independent of Try A Mentor (Try A Mentor will no longer be involved and will play no part in any refund)
    3. If the Mentee attempts to provide additional evidence after the initial five days, it will not be reviewed. The reason is the overarching time limit. To be fair to the Mentor, we need to allow the Mentor adequate time to see the evidence presented against them and then time to respond.
    4. Once Try A Mentor has received the complaint and the evidence from the Mentee, it will then be sent unedited to the Mentor.
    5. The Mentor will now have a right to reply and is given three calendar days to prepare and send their defence. Again, any written evidence presented must be that found on Try A Mentor’s communication system (see reason above) and no evidence presented by the Mentor after this three-day period will be reviewed.
    6. If there is no response from the Mentor within this three-day period, for whatever reason, then unfortunately the arbitration will only consider the evidence presented by the Mentee. The only reason for this, is that the Stripe system will only hold the funds for the fourteen days, so this drives these strict time limits.
    7. With the Mentees case made and hopefully the case of the Mentor presented to Try A Mentor within the stipulated time frames, Try A Mentor will impartially adjudicate the issue and come to a binding decision before the fourteen days deadline has been reached. The findings of Try A Mentor are binding (a stipulation of using this site for all users)
    8. Try A Mentor will communicate its decision to both Mentor and Mentee, but this communication will not contain the reasons for the decision but simply what has been decided.
  • The second impact that the Stripe system has on the arbitration process relates to the following rule that it has in place. Strip will only hold monies for a maximum of 90 calendar days from the point of collection. In this case, the point of collection is when a Mentoring Meeting / Session has been booked. The fourteen-day rule is present from the point after the meeting occurs, but the ninety-day rule is from the point of booking. This means that if a Mentees requests a refund due to a complaint, and although it is made within five days of the meeting as outlined previously, if the meeting took place within fifteen days of the ninety-day period concluding, then Try A Mentor is unable to arbitrate. As such, the refund request will be an issue for the Mentor and Mentee to solve independent of Try A Mentor.

16. Try A Mentor’s Role.

We offer a platform that enables Members to publish, offer, search for, and book Mentor Services. When Members make or accept a booking, they are entering into a contract directly with each other. Try A Mentor is not and does not become a party to or other participant in any contractual relationship between Members. Try A Mentor is not acting as an agent for any Member except for where Try A Mentor Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Try A Mentor, we do not and cannot control the conduct or performance of Mentees and Mentors and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Mentor Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Try A Mentor has no general obligation to monitor the use of the Try A Mentor Platform and verify information provided by our Members, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Try A Mentor Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Try A Mentor in good faith, and to provide Try A Mentor with such information and take such actions as may be reasonably requested by Try A Mentor with respect to any investigation undertaken by Try A Mentor regarding the use or abuse of the Try A Mentor Platform.

17. Member Accounts.

You must register an account to access and use many features of the Try A Mentor Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Try A Mentor Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Try A Mentor if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Try A Mentor Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorised use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

18. Disclaimer.

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Mentee, Mentor, Mentor Service, Listing or third party and we do not warrant that verification, identity or background checks conducted on Members (if any) will identify past misconduct or prevent future misconduct. Any references to a member being "verified" (or similar language) indicate only that the Member or Try A Mentor has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications equipment which are beyond our control and can lead to interruptions in the availability of the Try A Mentor Platform. Try A Mentor may, temporarily and under consideration of the Members’ legitimate interests (e.g., by providing prior notice), restrict the availability of the Try A Mentor Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Try A Mentor Platform.

19. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend (at Try A Mentor’s option), indemnify, and hold Try A Mentor (including Try A Mentor Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Policies or Standards, (ii) your improper use of the Try A Mentor Platform, (iii) your interaction with any Member, participation in Mentor Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

20. Contracting Entities.

Based on your country of residence or establishment and what you are doing on the Try A Mentor Platform, Schedule 1 below sets out the Try A Mentor entity with whom you are contracting. If we identify through the Try A Mentor Platform, a Try A Mentor entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Try A Mentor entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the Try A Mentor company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

21. Applicable law and Jurisdiction.

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Try A Mentor's place of business in Ireland. If Try A Mentor wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

22. Miscellaneous.

22.1 Other Terms Incorporated by Reference. Our Mentor Terms, Mentee Refund & Arbitration Policy, Community Guidelines, Cancellation Policy, Policies, Standards and other supplemental policies and terms linked to in these Terms apply to your use of the Try A Mentor Platform, are incorporated by reference, and form part of your agreement with Try A Mentor.

22.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Try A Mentor and you pertaining to your access to or use of the Try A Mentor Platform and supersede any and all prior oral or written understandings or agreements between Try A Mentor and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Try A Mentor. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 23.10 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

22.3 No Waiver. Try A Mentor’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

22.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Try A Mentor's prior written consent. Try A Mentor may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 13.2 remains unaffected.

22.5 Notice. Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Try A Mentor, Try A Mentor Platform notification, or any other contact method we enable you to provide.

22.6 Third-Party Services. The Try A Mentor Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Try A Mentor is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

22.7 Google Terms. Some translations on the Try A Mentor Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Try A Mentor Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

22.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User Licence Agreement.

22.9 Try A Mentor Platform Content. Content made available through the Try A Mentor Platform may be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Try A Mentor and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Try A Mentor Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Try A Mentor grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Try A Mentor Platform and accessible to you, solely for your personal and non-commercial use.

22.10 Force Majeure. Try A Mentor shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

22.11 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your Try A Mentor account. Enrolment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.

22.12 Contact Us. If you have any questions about these Terms, please email us atadmin@tryamentor.com.

23. United States Dispute Resolution and Arbitration Agreement.

23.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Try A Mentor in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 24 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

23.2 Overview of Dispute Resolution Process. Try A Mentor is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 24 applies: (1) an informal negotiation directly with Try A Mentor’s customer service team (described in paragraph 24.3, below), and if necessary (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Try A Mentor each retain the right to seek relief in small claims court as an alternative to arbitration.

23.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days prior to initiating an arbitration, you and Try A Mentor each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Try A Mentor by mailing it to Try A Mentor’s agent for service: admin@tryamentor.com. Try A Mentor will send its notice of dispute to the email address associated with your Try A Mentor account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org).

23.4 Agreement to Arbitrate. You and Try A Mentor mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Try A Mentor Platform, Mentor Services, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Try A Mentor agree that the arbitrator will decide that issue.

23.5 Exceptions to Arbitration Agreement. You and Try A Mentor each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 22 of the Terms of Service for Non-European Users): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief. You and Try A Mentor agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

23.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules “) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified

23.7 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defence that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

23.8 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

23.9 Jury Trial Waiver. You and Try A Mentor acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

23.10 No Class Actions or Representative Proceedings. You and Try A Mentor acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

23.11 Severability. Except as provided in Section 24.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

23.12 Changes to Agreement to Arbitrate. If Try A Mentor changes this Section 24 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Try A Mentor (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Try A Mentor.

23.13 Survival. Except as provided in Section 23.12, and subject to Section 13.6 of the Terms of Service for Non-European Users this Section 24 will survive any termination of these Terms and will continue to apply even if you stop using the Try A Mentor Platform or terminate your Try A Mentor Account.

Additional Terms Applicable to Business Users

If you are a Business User as defined in Section 25 of these Terms, the following additional terms will apply to you:

24. Business Users.

You are a “Business User” for the purposes of these Terms if (i) your place of residence or establishment is within the EEA or the United Kingdom, (ii) you fully meet the definition of a ‘business user’ outlined in Article 2 (1) of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (“Platform to Business Regulation”), and (iii) you have notified Try A Mentor that you are a Business User by adding your business details to your Try A Mentor account. You are responsible for keeping your business details accurate and up to date.

25. Termination, Suspension and other Measures.

In case we take any of the measures according to Section 13.2 and 13.3, you will be given the opportunity to clarify the facts and circumstances leading to such a measure in the framework of our internal complaint-handling process as described in Section 27.

26. Complaints Handling and Mediation.

We want to be transparent about how we handle complaints and aim to treat all Business Users fairly. Our Help Centre explains how you can access our internal complaint-handling system and what you can expect as a Business User when you make a complaint in relation to issues falling under the remit of Article 11 (1) of the Platform to Business Regulation. It also sets out the details of the mediation service that you can use in the event that such a complaint is not resolved.

27. Access to Data.

Business Users have access to personal and other data in their Try A Mentor account and Mentor dashboard which is provided by the Business User, their Mentees or generated through the use of the Try A Mentor Platform and which is necessary for the performance of their Mentor Services as well as aggregated information about searches, bookings and the performance of their listings. Our Privacy / GDPR Policy sets out the categories of personal data and other data we collect, how we use, process, disclose and retain it, and how you can access it and exercise your data rights.

28. Additional Distribution Channels.

Listings may appear in advertisements for Try A Mentor published on third party websites from time to time.

Schedule 1 - Contracting Entities

YOUR PLACE OF RESIDENCE OR ESTABLISHMENT:YOUR ACTIVITY ON THE TRY A MENTOR PLATFORM:TRY A MENTOR CONTRACTING ENTITY:CONTACT INFORMATION:

European Economic Area, Switzerland or the United Kingdom

Booking or offering certain Mentor Services, where Try A Mentor is identified in the checkout or listing process.Try A Mentor admin@tryamentor.com
Booking or offering Mentor Services located in the United States …….
Try A Mentor is identified in the checkout or listing process.
admin@tryamentor.com
All other activities.Try A Mentor admin@tryamentor.com

Terms of Service for Non-European Users

Section 23 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Try A Mentor in the United States. Please read them carefully.

Last Updated: October 2021

Thank you for using Try A Mentor!

These Terms of Service (“Terms”)are a binding legal agreement between you and Try A Mentor that govern your use of the websites, applications, and other offerings from Try A Mentor (collectively, the “Try A Mentor Platform”). When used in these Terms, “Try A Mentor,” “we,” “us,” or “our” refers to the Try A Mentor entity set out on Schedule 1 with whom you are contracting.

The Try A Mentor Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Mentors” and Members who search for, book, or use services are “Mentees.” Mentors offer “MentorServices”. You must register an account to access and use many features of the Try A Mentor Platform, and must keep your account information accurate. As the provider of the Try A Mentor Platform, Try A Mentor does not own, control, offer or manage any Listings or Mentor Services (a listing is made when you create a description of a Job Role you wish to offer Mentoring for, that can be accessed by potential Mentees on the Try A Mentor platform, and offer that service at a specific price). Try A Mentor is not a party to the contracts concluded directly between Mentors and Mentees, nor is Try A Mentor an insurer or an organiser or retailer of mentoring services. Try A Mentor is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service “Payment Terms”). To learn more about Try A Mentor’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our Privacy / GDPR Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Try A Mentor payment entities ("Try A Mentor Payments").

If you are a mentor, you are responsible for understanding and complying with all laws, rules, regulations, and contracts with third parties that apply to your Mentor Services.

Table of Contents

Mentee Terms

  1. Our Mission
  2. Searching and Booking on Try a Mentor
  3. Cancellations, Issues, Refunds and Booking Modifications.
  4. Your Responsibilities and Assumption of Risk.
  5. Mentor Terms

  6. Mentoring on Try A Mentor
  7. Managing Your Listing
  8. Cancellations, Issues, and Booking Modifications.
  9. Taxes
  10. General Terms

  11. Reviews
  12. Content
  13. Fees
  14. Try A Mentor Platform Rules
  15. Termination, Suspension and Other Measures
  16. Modification
  17. Resolving Complaints and Damage Claims
  18. Try A Mentor’s Role
  19. Member Accounts
  20. Disclaimer of Warranties
  21. Limitations on Liability
  22. Indemnification
  23. Contracting Entities
  24. United States Governing Law and Venue
  25. United States Dispute Resolution and Arbitration Agreement
  26. China Governing Law and Dispute Resolution
  27. Rest of World Dispute Resolution, Venue and Forum, and Governing Law
  28. Miscellaneous

Schedule 1 - Contracting Entities

1. Our Mission.

Our mission is to create a communication platform/online meeting place which enables Mentors to offer their Mentoring Services to Mentees. A place where you can browse through millions of Listings to find the ones that fit your needs. Learn more about a Listing by reviewing the description and photos, the Mentor profile, and past Mentee reviews. If you have questions, just message the Mentor.

Try A Mentor provides the Try A Mentor Platform to Members for the purpose of assisting Members in securing the services of a Mentor who can credibly guide you on how to get and succeed in your desired Job Role. Or, if you are currently in a role, provide independent support. The Try A Mentor technology platform allows you to search for a potential Mentor by Job Roles they have had or currently hold, and then to further specify your requirement through defining the sector they have expertise in, the organisational level they held the Job Role at, and the Mentor cost per hour. This search will aid you to find a Mentor capable of supporting you to define a successful path to a desired Job Role, to successfully interview for this Job Role, and then to further excel as you begin it.

2. Searching and Booking on Try A Mentor.

2.1 Searching. You search for Mentor Services by first using the criteria of job role and then further filter these results by Sector, Organisational Level, Language, and price. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous mentor sessions and saved Listings, Mentor requirements and more.

2.2 Booking. When you book a Mentor, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Try A Mentor’s service fee, offline fees, fee of our Stripe and equivalent (independent payment system used by the Try A Mentor system) and any other items identified during checkout (collectively, “Total Price”).

There are two types of Bookings on Try A Mentor.

  • A Trial Meeting, which is a twenty-minute meeting in which the Mentor and Mentee decide if they can achieve the Mentees goals in future “Full Meetings”.
  • A Full Meeting, which is booked in blocks of sixty minutes

A Mentee through the Try A Mentor platform sends a booking request for either meeting type to their chosen Mentor. The Mentor can in turn accept or decline this booking request. By accepting such a request, the Mentor has accepted a contract to offer Mentor Services (sometimes called a booking in these Terms) which is formed directly between Mentee and the Mentor. Simultaneously to this acceptance, the Mentee receives a booking confirmation, for the meeting type they requested, and this in turn sees them now receiving a contract for Mentor Services (sometimes called a booking in these Terms). This is formed directly between Mentee and the Mentor. The cancellation policy and any other rules, standards, policies, or requirements identified in the Listing, during checkout, and as part of the terms of service form part of your contract with the Mentor.

For the Full Meeting booking type, Try A Mentor reserves the right to immediately deduct the booking fee from the Mentee’s credit card / payment method on submission of the booking request for the amount specified. This amount can only be held for a maximum period of 90 days in advance of a meeting due to our payment platforms rules (Stripe). Within this 90-day period the meeting as such needs to occur. When it does, the monies are stored for fourteen days before they are then transferred to the Mentor’s Bank Account unless this period extends beyond the original 90-day period. For example, if the meeting occurred 80 days after the booking request, and said meeting occurs, these funds would be paid to the Mentor 10 days later as per the operating rules of Stripe.

This payment can be refunded through an Arbitration Process set out in point 15 of the Terms of Service which in turn reflect the rules for storing monies that Stripe impose.

In the event that the Mentor declines that meeting then the Try A Mentor booking system will initiate a refund to the Mentee as well as a result of the conditions laid out in the Try A Mentor Cancellation Policy. It is the Mentee’s responsibility to provide the correct credit card details and other necessary information to Try A Mentor in order to receive such a refund. It is the Mentor’s responsibility to provide the correct Bank Account details to ensure any monies due are paid. Try A Mentor is not responsible or liable for any incorrect or out of date information provided by either the Mentor or Mentee to result in the refund or payment not being deposited correctly.

For the Trial Meeting booking type, Try A Mentor reserves the right to immediately pre-authorise the Mentee’s Credit Card for the booking request for the amount specified. This pre-authorization can only be in place for six days, and hence bookings for Trial Meetings must be made within a window of six days. As detailed in the Try A Mentor Cancellation Policy, if the Mentee cancels this meeting up to 24 hours before the meeting start time, or attends this meeting, or the Mentor does not attend this meeting then this payment is not taken from the Mentee’s credit card.

In the event that the Mentor declines this meeting then the Try A Mentor booking system will not claim any funds from the Mentee’s Credit Card. Again, it is the Mentor’s responsibility to provide the correct Bank Account details to ensure any monies due are paid. Try A Mentor is not responsible or liable for any incorrect or out of date information provided by either the Mentor or Mentee to result in the refund or payment not being deposited correctly.

2.2.1 Length of Meetings to reflect the potential of Meetings not starting on time

  • Five minutes before this meeting starts both Mentor and Mentee receive an email with a link to join their meeting. This link is also found in both the Mentor’s and Mentee’s Try A Mentor inbox.
  • A Full Meeting, which is booked in blocks of sixty minutes
  • For the Link to function correctly, the Mentor and Mentee must be signed into their Try A Mentor account
  • This link will take both the Mentor and Mentee to the booking request page in Try A Mentor
  • As the Meeting time arrives, a button that up to this point allows the Mentor or Mentee to cancel the meeting, instead asks them to access the meeting. By pressing this button on their respective pages, both the Mentor and Mentee will enter the meeting’s virtual meeting room. A message will tell both participants if the other person has also arrived. When both parties have arrived, the Mentor’s Join Meeting button will become active and by pressing it, the Video Conferencing will launch. Once this button is pressed by the Mentor, the Mentee’s join now button becomes active and they too can join, at which point the meeting begins.

The Mentee is late – What now?

  • If a Mentee arrives late, they should still enter the waiting room first (to allow them to adjust their settings if required)
  • If the Mentor is on time, the “join now” button becomes active, and they should join the full meeting (they are told once joined that the Mentee has not arrived yet). The countdown clock will appear and start counting down from when the Mentor enters the meeting (not from when both people are in the meeting) from 60 minutes.

The Mentor is Late – What Now?

  • As stated, the Mentee cannot enter the meeting unless the Mentor has joined ahead of them
  • This means that the Join Now button only appears for the Mentee once the Mentor is in the meeting
  • If the Mentor arrives into the waiting room late, they will see the clock counting down from the meeting’s start down, with it having started at fifteen minutes
  • The Mentor can launch the meeting up to 14 minutes 59 seconds have elapsed (as measured by the countdown clock)
  • Once they enter the meeting, the clock will begin a 55 minutes countdown (or if it is a two-hour meeting – 1 hour and 55 minutes etc.)
  • Why is the clock starting at 55 minutes rather than the normal 60 minutes?
    • By starting at 55 minutes, if the Mentor have another meeting with someone else in the next hour, they will arrive with roughly five minutes to spare so that meeting is not automatically cancelled
    • Then that meeting will be 55 minutes and so on until they come to their last meeting
    • Fortunately, the following happens with this chain reaction approach
      • Meeting One: Mentee One: Start Time 2pm. Mentor late (2.14.59): Meeting starts at 2.15 for 55 minutes
      • Meeting Two: Mentee Two: Start Time 3pm: Mentor arrives due to the above at 3.10 for 55 minutes
      • Meeting Three: Mentee Three: Start Time 4pm: Mentor arrives at 4.05 for 55 minutes
      • So, the process recorrects by the Mentor ‘s Meeting four, (the Mentor will be on-time)

By using the Try A Mentor system, you are agreeing to the above shortened meetings (five minute loss) with no refund applicable. This said, if the Mentor and Mentee both arrive on time, the meeting will be sixty minutes in length.

Mentor or Mentee Technical or Skill Faults

Try A Mentor has no control over the quality of equipment or software, or the effectiveness of the internet connection that a Mentor or Mentee has access too. As a result, if a meeting cannot be attended by a Mentor or Mentee or is disrupted due to a technical fault Try A Mentor accepts no responsibility for this. It is hoped that in such circumstances, the Mentor will request a full refund (Try A Mentor is not in the position to offer partial refunds) on behalf of the Mentee. Alternatively, if the fault was that of the Mentor, but they will not offer a refund, the Mentee can ask for Arbitration to be put in place as described in point 15 of this document / the Terms of Service.

PROMOTIONS: Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they may be non-cancellable and non-refundable.

2.2.1 Length of Meetings to reflect the potential of Meetings not starting on time

What follows is the explanation as to why “Full Meetings” may not be a full 60 minutes (Full Meeting). This relates to circumstances of the Mentor or Mentee being late to their meeting type, rather than a meeting being shortened for any other reason. By using the Try A Mentor platform you are agreeing to these time reductions occurring and also agreeing that no refund will be made as a result of the meeting times being shortened. What follows is the reason why meetings could be shortened by the system and by what amount they would be shortened. Again, what follows is designed to offset the impact of the Mentor or Mentee being late to a meeting type and preventing this lateness having an impact of seeing consecutive meeting that happen not being cancelled.

2.4 Bookings for Mentor Services. A Mentor Service booking entitles you to participate in, attend, or use that Mentor Service. You are responsible for confirming that you meet minimum age, proficiency, or other requirements. You are responsible for informing the Mentor of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Mentor Service. Except where expressly authorised by Try A Mentor, you may not allow any person to join a Mentor Service.

3. Cancellations, Refunds and Booking Modifications.

3.1 Cancellations and Refunds. In general, if you cancel a booking, the amount refunded to you is determined by the cancellation policy that applies to that booking. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a booking, you may be entitled to a partial or full refund as outlined in this document. If the Mentor cancels, (as defined in our Cancellation Policy), you may be entitled to a full refund as outlined within this Policy. You may appeal a decision by Try A Mentor by contacting our customer service, (admin@tryamentor.com).

3.2 Booking Modifications Mentors and Mentees are responsible for any booking modifications they agree to make via the Try A Mentor Platform or direct Try A Mentor customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts or fees associated with any Booking Modification.

4. Your Responsibilities and Assumption of Risk.

4.1 Your Responsibilities. You are responsible and liable for your own acts and omissions. For example, this means: you must act with integrity, treat others with respect, and comply with applicable laws at all times.

4.2 Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Try A Mentor Platform and any Content (as defined in Section 10), use of any other Mentor Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Mentor Service to determine whether it is suitable for you. You freely and wilfully assume those risks by choosing to participate in those Mentor Services.

Mentor Terms

5. Mentoring on Try A Mentor.

5.1 Mentor. As a Mentor, Try A Mentor offers you the opportunity to share your Mentor Service with our vibrant community of Mentees - and earn money doing it. It is easy to create a Listing for your Role Profiles/Job Roles and you are in control of how you Mentor, set your price, availability, and rules for each Listing ().

5.2 Contracting with Mentees. When you accept a booking request or receive a booking confirmation through the Try A Mentor Platform, you are entering into a contract directly with the Mentee, and are responsible for delivering the Mentor Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Try A Mentor’s service fee for each booking. Try A Mentor Payments will deduct amounts you owe from your pay-out unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Mentees must: (i) be consistent with these Terms, our Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

5.3 Independence of Mentors.Your relationship with Try A Mentor is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Try A Mentor, except that Try A Mentor Payments acts as a payment collection agent as described in the Payments Terms. Try A Mentor does not direct or control your Mentor Service and you understand that you have complete discretion whether and when to provide Mentor Services and at what price and on what terms to offer them.

PROMOTIONS: Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they maybe non-cancellable and non-refundable.

6. Managing Your Listing.

6.1 Creating and Managing Your Role Profiles/Job Roles Mentor Services Listing. The Try A Mentor Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your role profiles/job roles Mentor Service and your price. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Mentor Services and suggest you carefully review policy terms and conditions like coverage details and exclusions.

6.2 Know Your Legal Obligations.You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Mentor Service Listing or Mentor Services. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Mentees and others in compliance with applicable privacy laws and these Terms, including our Mentor Privacy Standards. You should also seek permission from previous and current employers before sharing any information relating to them, the work you did for them, or any intellectual property which they own or owned by others. It is also advisable to seek legal advice on these matters as well.

6.3 Search Ranking. The ranking of Listings in search results on the Try A Mentor Platform depends on a variety of factors, including these main parameters:

  • Mentee search parameters (e.g., number of Mentees, time and duration of the session, price range),
  • Listing characteristics (e.g., price, calendar availability, number and quality of images, Reviews, type of Mentor Service, Mentor status, age of the Listing, average Mentee popularity),
  • Mentee booking experience (e.g., customer service and cancellation history of the Mentor, ease of booking),
  • Mentor requirements (e.g., minimum, or maximum sessions, booking cut-off time), and
  • Mentee preferences (e.g., previous sessions, saved Listings, location from where the Mentee is searching).

Search results may appear different on our mobile application than they appear on our website. Try A Mentor may allow Mentors to promote their Listings in search or elsewhere on the Try A Mentor Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Centre.

6.4 Your Responsibilities.You are responsible for your own acts and omissions in providing your Mentor Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Try A Mentor. Do not encourage Mentees to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Try A Mentor Platform in violation of our Terms of Service Policy.

6.5 Mentoring as a Team or Organization.If you work with a co-Mentor or Mentor as part of a team, business or other organisation, the entity and each individual who participates in providing Mentor Services, is responsible and liable as a Mentor under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorised to enter into contracts for and bind your team, business or other organisation, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorised to perform those functions. If you instruct Try A Mentor to transfer a portion of your pay-out to a co-Mentor or other Mentors, or send payments to someone else, you must be authorised to do so, and are responsible and liable for the payment amounts and accuracy of any pay-out information you provide.

6.6 Your Assumption of Risk.You acknowledge that Mentoring carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Try A Mentor Platform, offering Mentor Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Try A Mentor Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Mentor Services and that you are not relying upon any statement of law made by Try A Mentor.

7. Cancellations, Issues, and Booking Modifications.

7.1 Cancellations and Issues.In general, if a Mentee cancels a booking, the amount paid to you is determined by the cancellation policy that applies to that booking. As a Mentor, you should not cancel on a Mentee without a valid or applicable reason. If you cancel on a Mentee without such a valid reason, we may impose a cancellation fee and other consequences If: (i) a Mentee or Mentor experiences an Issue (issues will be defined and ruled upon through Try A Mentor’s Arbitration process as outlined in Try A Mentor’s refund and arbitration policy), (ii) an Extenuating Circumstance arises(the determination of if an extenuating circumstance has occurred will be defined and ruled upon through Try A Mentor’s Arbitration process as outlined in Try A Mentor’s refund and arbitration policy), or (iii) a booking is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Mentee, and by any other reasonable costs we incur as a result of the cancellation. If a Mentee receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Try A Mentor exceeds your pay-out, Try A Mentor (via Try A Mentor Payments) may recover that amount from you, including by offsetting the refund against your future pay-outs. You agree that Try A Mentor’s Cancellation Policy, and these Terms pre-empt the cancellation policy you set in situations where they allow for the cancellation of a booking and/or the issuance of refunds to Mentees. If we reasonably expect to provide a refund to a Mentee under one of these policies, we may delay release of any pay-out for that booking until a refund decision is made. You may appeal a decision by Try A Mentor by contacting our customer service.

7.2 Booking Modifications.Mentors and Mentees are responsible for any Booking Modifications they agree to make via the Try A Mentor Platform or direct Try A Mentor customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Mentor Taxes. As a Mentor, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, income or other taxes (“Taxes”)

General Terms

9. Reviews.

After each Mentor Service, Mentees and Mentors will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Community Guidelines. Reviews are not verified by Try A Mentor for accuracy and may be incorrect or misleading.

10. Content.

Parts of the Try A Mentor Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Try A Mentor a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Try A Mentor Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy / GDPR Policy.

Where Try A Mentor pays for the creation of Content or facilitates its creation, Try A Mentor may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorised to grant Try A Mentor the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Community Guidelines, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Try A Mentor may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Try A Mentor does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

You should access the Try A Mentor platform only by using a personal computer or device on which virus protection software has been installed, to update virus signature files promptly when updates become available from the manufacturer of the virus protection software, and to immediately install updates to browser software as such updates become available from the manufacturer.

We encourage you to routinely scan your PC using your virus protection product to detect and remove any viruses found. Undetected or unrepaired, a virus may corrupt and destroy your programs, files, or software. You agree that we are not responsible for and shall have no liability for any electronic virus that you may encounter using our online platform. Try A Mentor is not responsible and therefore holds no liability for any virus incurred as a result of opening or receiving a file through the Try A Mentor chat function or platform. You agree that you open any file on the Try A Mentor platform entirely at your own risk.

11. Fees and Promotions

Try A Mentor may charge fees to Mentors for use of the Try A Mentor Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the Try A Mentor Platform, service fees are non-refundable. Try A Mentor reserves the right to change the service fees at any time and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2.

PROMOTIONS Try A Mentor reserves the right to offer discount promotions from time to time up to a maximum of 20% discount. The discount offered to be shared 50/50 by Try A Mentor and the Mentor. However, these discounted rates may carry special restrictions and conditions, for example they maybe non-cancellable and non-refundable.

12. Try A Mentor Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect.
    • Do not lie, misrepresent something or someone, or pretend to be someone else.
    • Be polite and respectful when you communicate or interact with others.
    • Follow our Community Guidelines and do not discriminate against or harass others.
  • Do not scrape, hack, reverse engineer, compromise or impair the Try A Mentor Platform
    • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Try A Mentor Platform.
    • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Try A Mentor Platform or Content.
    • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Try A Mentor Platform.
    • Do not take any action that could damage or adversely affect the performance or proper functioning of the Try A Mentor Platform.
  • Only use the Try A Mentor Platform as authorised by these Terms or another agreement with us.
    • You may only use another Member’s personal information as necessary to facilitate a transaction using the Try A Mentor Platform as authorised by these Terms.
    • Do not use the Try A Mentor Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
    • You may use Content made available through the Try A Mentor Platform solely as necessary to enable your use of the Try A Mentor Platform as a Mentee or Mentor.
    • Do not use Content unless you have permission from the Content owner, or the use is authorised by us in these Terms or another agreement you have with us.
    • Do not request, make or accept a booking or any payment outside of the Try A Mentor Platform to avoid paying fees, taxes or for any other reason.
    • Do not require or encourage Mentees to open an account, leave a review, or otherwise interact, with a third-party website, application or service before, during or after a booking, unless authorised by Try A Mentor.
    • Do not engage in any practices that are intended to manipulate our search algorithm.
    • Do not book Mentor Services unless you are actually using the Mentor Services.
    • Do not use, copy, display, mirror or frame the Try A Mentor Platform, any Content, any Try A Mentor branding, or any page layout or design without our consent.
  • Honour your legal obligations.
    • Understand and follow the laws that apply to you, including privacy, data protection laws and intellectual policy laws.
    • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorised to do so, and (iii) authorise us to process that information under our Privacy / GDPR Policy.
    • Read and follow our Terms, Policies and Standards.
    • Do not use the name, logo, branding, or trademarks of Try A Mentor or others without permission.
    • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Try A Mentor branding.
    • Do not offer Mentor Services that violate the laws or agreements that apply to you.
    • Do not offer or solicit prostitution or participate in or facilitate human trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person, you should immediately contact local authorities before contacting Try A Mentor. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Try A Mentor. If you reported an issue to local authorities, Try A Mentor may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Try A Mentor Platform infringes copyrights, please notify us.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Try A Mentor reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email admin@tryamentor.com or by deleting your account. Try A Mentor may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Try A Mentor may also terminate this agreement immediately and without prior notice and stop providing access to the Try A Mentor Platform if (i) you materially breach these Terms or our Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Try A Mentor, its Members, or third parties (for example in the case of fraudulent behaviour of a Member), or (iv) your account has been inactive for more than two years.

13.3 Member Violations. If (i) you breach these Terms, our Policies, or our Standards, (ii) you violate applicable laws, regulations or third party rights, (iii) you have repeatedly received poor Reviews or Try A Mentor otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Try A Mentor, its Members, or third parties, Try A Mentor may:

  • suspend or limit your access to or use of the Try A Mentor Platform and/or your account;
  • suspend or remove Listings, Reviews, or other Content;
  • cancel pending or confirmed bookings; or
  • suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Try A Mentor and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

13.4 Legal Mandates. Try A Mentor may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Mentor and terminate your Try A Mentor account, any confirmed booking(s) will be automatically cancelled, and your Mentees will receive a full refund. If you terminate your account as a Mentee, any confirmed booking(s) will be automatically cancelled, and any refund will depend upon the terms on the conditions for said cancellations as defined in Try A Mentor’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Try A Mentor Platform has been limited, or your Try A Mentor account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Try A Mentor Platform through an account of another Member.

13.6 Survival. Parts of these Terms that by their nature survive termination, will survive termination of this agreement, including Sections 2 through 26.

14. Modification

Try A Mentor may modify these Terms at any time. When we make changes to these Terms, we will post the revised Terms on the Try A Mentor Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Try A Mentor Platform will constitute acceptance of the revised Terms.

15. Resolving Complaints

Arbitration Process:

Try A Mentor does not provide Mentoring or Mentors. Try A Mentor’s service is to provide the means for Mentors and Mentees to find, book and pay for the Mentoring Services offered by Mentors. The service provider for Mentoring is the Mentor. As such, if this service is not satisfactory, or the conduct of those involved is not appropriate, this is an issue for the Mentor and Mentee to solve independent of Try A Mentor.

This said, so that Try A Mentor is a safe place to deliver and receive Mentoring, Try A Mentor has created an Arbitration Service so that refunds are possible under some clear conditions /stipulations. By using Try A Mentor you are agreeing to the process by which this arbitration operates and the outcome of the arbitration.

These stipulations referred to above are driven primarily by Stripe (Stripe is a completely independent technology platform that Try A Mentor uses to allow you to make and receive payments). Stripe was chosen due to it security and because it offers a delayed payment system. It will collect money from a Mentee and then deposit these funds into the Mentor’s bank account after a period of time (Try A Mentor has no access to these funds at any time).

What Try A Mentor can do, is while these funds are being held by Stripe (or future similar payment platforms), to arbitrate between Mentor and Mentee if a dispute occurs, and then depending on the outcome of the arbitration (which we will decide) to direct Stripe to pay either the Mentor or refund the Mentee. But Stripe has strict time limits on how long it will delay a payment which directly impact the rules of the arbitration. As such:

  • Directly after a Mentoring meeting is conducted, Stripe will hold the funds for payment of this meeting for fourteen calendar days. Once this fourteen-day period is concluded, Stripe will automatically deposit the funds due to the Mentor into the Mentor’s bank account, at which point Try A Mentor will no longer be able to arbitrate and make a refund. As a result of this, the following is the structure of the Arbitration process:
    1. The complaint / request for refund must be e-mailed to admin@tryamentor.com within five calendar days of the Mentoring Session. The complaint must contain all the information that the Mentee has that illustrates that a refund should be made. It is important to note that any written evidence submitted, has to be information that was communicated through Try A Mentor communication system as it is a condition of using Try A Mentor that all written communication between a Mentor and Mentee must occur through the internal communication system. The only exception to this is the verbal communication that occurs in the Mentoring meetings itself.
    2. If a request for a refund is made after the five calendar days, Try A Mentor will no longer be in the position to Arbitrate, and the Mentor and Mentee will need to solve the issue independent of Try A Mentor (Try A Mentor will no longer be involved and will play no part in any refund)
    3. If the Mentee attempts to provide additional evidence after the initial five days, it will not be reviewed. The reason is the overarching time limit. To be fair to the Mentor, we need to allow the Mentor adequate time to see the evidence presented against them and then time to respond.
    4. Once Try A Mentor has received the complaint and the evidence from the Mentee, it will then be sent unedited to the Mentor.
    5. The Mentor will now have a right to reply and is given three calendar days to prepare and send their defence. Again, any written evidence presented must be that found on Try A Mentor’s communication system (see reason above) and no evidence presented by the Mentor after this three-day period will be reviewed.
    6. If there is no response from the Mentor within this three-day period, for whatever reason, then unfortunately the arbitration will only consider the evidence presented by the Mentee. The only reason for this, is that the Stripe system will only hold the funds for the fourteen days, so this drives these strict time limits.
    7. With the Mentees case made and hopefully the case of the Mentor presented to Try A Mentor within the stipulated time frames, Try A Mentor will impartially adjudicate the issue and come to a binding decision before the fourteen days deadline has been reached. The findings of Try A Mentor are binding (a stipulation of using this site for all users)
    8. Try A Mentor will communicate its decision to both Mentor and Mentee, but this communication will not contain the reasons for the decision but simply what has been decided.
  • The second impact that the Stripe system has on the arbitration process relates to the following rule that it has in place. Strip will only hold monies for a maximum of 90 calendar days from the point of collection. In this case, the point of collection is when a Mentoring Meeting / Session has been booked. The fourteen-day rule is present from the point after the meeting occurs, but the ninety-day rule is from the point of booking. This means that if a Mentees requests a refund due to a complaint, and although it is made within five days of the meeting as outlined previously, if the meeting took place within fifteen days of the ninety-day period concluding, then Try A Mentor is unable to arbitrate. As such, the refund request will be an issue for the Mentor and Mentee to solve independent of Try A Mentor.

16. Try A Mentor’s Role.

We offer a platform that enables Members to publish, offer, search for, and book Mentor Services. When Members make or accept a booking, they are entering into a contract directly with each other. Try A Mentor is not and does not become a party to or other participant in any contractual relationship between Members. Try A Mentor is not acting as an agent for any Member except for where Try A Mentor Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Try A Mentor, we do not and cannot control the conduct or performance of Mentees and Mentors and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Mentor Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Try A Mentor has no general obligation to monitor the use of the Try A Mentor Platform and verify information provided by our Members, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Try A Mentor Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Try A Mentor in good faith, and to provide Try A Mentor with such information and take such actions as may be reasonably requested by Try A Mentor with respect to any investigation undertaken by Try A Mentor regarding the use or abuse of the Try A Mentor Platform.

17. Member Accounts.

You must register an account to access and use many features of the Try A Mentor Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Try A Mentor Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Try A Mentor if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Try A Mentor Account, unless such activities are not authorised by you and you are not otherwise negligent (such as failing to report the unauthorised use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

18. Disclaimer of Warranties.

We provide the Try A Mentor Platform and all Content “as is” without warranty of any kind and we disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Mentee, Mentor, Mentor Service, Listing or third party; (ii) we do not warrant the performance or non-interruption of the Try A Mentor Platform; and (iii) we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member or Listing being "verified" (or similar language) indicate only that the Member or Listing or Try A Mentor has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties we cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.

19. Limitations on Liability.

Neither Try A Mentor (including its affiliates and personnel) nor any other party involved in creating, producing, or delivering the Try A Mentor Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Try A Mentor Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Try A Mentor Platform, or (iv) publishing or booking of a Listing, including the provision or use of Mentor Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Try A Mentor has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.

Except for our obligation to transmit payments to Mentors under these Terms, or make payments under the Try A Mentor Mentor Guarantee, in no event will Try A Mentor’s aggregate liability for any claim or dispute arising out of or in connection with these Terms, your interaction with any Members, or your use of or inability to use the Try A Mentor Platform, any Content, or any Mentor Service, exceed: (A) to Mentees, the amount you paid as a Mentee during the 12-month period prior to the event giving rise to the liability, (B) to Mentors, the amount paid to you as a Mentor in the 12-month period prior to the event giving rise to the liability, or (C) to anyone else, one hundred U.S. dollars (US$100).

These limitations of liability and damages are fundamental elements of the agreement between you and Try A Mentor. If applicable law does not allow the limitations of liability set out in these Terms, the above limitations may not apply to you.

20. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend (at Try A Mentor’s option), indemnify, and hold Try A Mentor (including Try A Mentor Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Policies or Standards, (ii) your improper use of the Try A Mentor Platform, (iii) your interaction with any Member, participation in an Experience or other Mentor Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights.

21. Contracting Entities.

Based on your country of residence or establishment and what you are doing on the Try A Mentor Platform, Schedule 1 below sets out the Try A Mentor entity with whom you are contracting. If we identify through the Try A Mentor Platform, a Try A Mentor entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Try A Mentor entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the Try A Mentor company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

22. United States Governing Law and Venue.

If you reside or have your place of establishment in the United States, these Terms will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the arbitration agreement in Section 23 must be brought in state or federal court in San Francisco, California, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in San Francisco, California.

22. United States Governing Law and Venue.

If you reside or have your place of establishment in the United States, these Terms will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the arbitration agreement in Section 23 must be brought in state or federal court in San Francisco, California, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in San Francisco, California.

23. United States Dispute Resolution and Arbitration Agreement.

23.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Try A Mentor in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 24 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

23.2 Overview of Dispute Resolution Process. Try A Mentor is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 24 applies: (1) an informal negotiation directly with Try A Mentor’s customer service team (described in paragraph 24.3, below), and if necessary (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Try A Mentor each retain the right to seek relief in small claims court as an alternative to arbitration.

23.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days prior to initiating an arbitration, you and Try A Mentor each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Try A Mentor by mailing it to Try A Mentor’s agent for service: admin@tryamentor.com. Try A Mentor will send its notice of dispute to the email address associated with your Try A Mentor account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org).

23.4 Agreement to Arbitrate. You and Try A Mentor mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Try A Mentor Platform, Mentor Services, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Try A Mentor agree that the arbitrator will decide that issue.

23.5 Exceptions to Arbitration Agreement. You and Try A Mentor each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 22 of the Terms of Service for Non-European Users): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief. You and Try A Mentor agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

23.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules “) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified

23.7 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defence that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

23.8 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

23.9 Jury Trial Waiver. You and Try A Mentor acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

23.10 No Class Actions or Representative Proceedings. You and Try A Mentor acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

23.11 Severability. Except as provided in Section 24.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

23.12 Changes to Agreement to Arbitrate. If Try A Mentor changes this Section 24 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Try A Mentor (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Try A Mentor.

23.13 Survival. Except as provided in Section 23.12, and subject to Section 13.6 of the Terms of Service for Non-European Users this Section 24 will survive any termination of these Terms and will continue to apply even if you stop using the Try A Mentor Platform or terminate your Try A Mentor Account.

24. China Governing Law and Dispute Resolution.

24.1 China Domestic Transactions. If you reside or have your place of establishment in China, and are contracting with Try A Mentor China, these Terms and this Section 24.1 are governed by the laws of the People’s Republic of China. In this situation, any dispute arising from or in connection with these Terms or use of the Try A Mentor Platform shall be submitted to the China International Economic and Trade Arbitration Commission (“CIETAC”) for arbitration which shall be conducted in accordance with the Commission’s arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon both parties. The tribunal shall consist of three (3) arbitrators. The seat of the arbitration shall be Beijing. The language of the arbitration shall be English.

24.2 Cross-border Transactions. If you reside or have your place of establishment in China, and are contracting with Try A Mentor, Inc., Try A Mentor Travel, LLC, Try A Mentor Ireland UC, or any other non-China entity, these Terms and this Section 24.2 are governed by the laws of Singapore. In this situation, any dispute arising out of or in connection with these Terms or use of the Try A Mentor Platform, including any question regarding the existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators. The language of the arbitration shall be English.

24.3 Without Limitation Provisions. The above Sections 24.1 and 24.2 are expressed to be without regard to conflict of law provisions and shall not be construed to limit any rights which Try A Mentor may have to apply to any court of competent jurisdiction for any order requiring you to perform or be prohibited from performing certain acts and other provisional relief permitted under the laws of Singapore, the People’s Republic of China, or any other laws that may apply to you.

25. Rest of World Dispute Resolution, Venue and Forum, and Governing Law. If you reside or have your place of establishment outside of the United States and China, this Section applies to you and these Terms will be interpreted in accordance with Irish law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The choice of law does not impact your rights as a consumer according to the consumer protection regulations of your country of residence. If you are acting as a consumer, you agree to submit to the non-exclusive jurisdiction of the Irish courts. Legal proceedings that you are able to bring against us arising from or in connection with these Terms may only be brought in a court located in Ireland or a court with jurisdiction in your place of residence. If Try A Mentor wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

24.1 China Domestic Transactions. If you reside or have your place of establishment in China, and are contracting with Try A Mentor China, these Terms and this Section 24.1 are governed by the laws of the People’s Republic of China. In this situation, any dispute arising from or in connection with these Terms or use of the Try A Mentor Platform shall be submitted to the China International Economic and Trade Arbitration Commission (“CIETAC”) for arbitration which shall be conducted in accordance with the Commission’s arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon both parties. The tribunal shall consist of three (3) arbitrators. The seat of the arbitration shall be Beijing. The language of the arbitration shall be English.

26. Miscellaneous.

26.1 Other Terms Incorporated by Reference. Our Mentor Terms, Refund & Arbitration Policy, Community Guidelines, Cancellation Policy, Policies, Standards and other supplemental policies and terms linked to in these Terms apply to your use of the Try A Mentor Platform, are incorporated by reference, and form part of your agreement with Try A Mentor.

26.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between Try A Mentor and you pertaining to your access to or use of the Try A Mentor Platform and supersede any and all prior oral or written understandings or agreements between Try A Mentor and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Try A Mentor. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 23.11 above, such provision will be struck and will not affect the validity and enforceability of the remaining provisions. Where the word “will” is used in these Terms it connotes an obligation with the same meaning as “shall.”

26.3 No Waiver. Try A Mentor’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

26.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Try A Mentor's prior written consent. Try A Mentor may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice.

26.5 Notice. Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Try A Mentor via email, Try A Mentor Platform notification, messaging service (including SMS and WeChat), or any other contact method we enable and you provide

26.6 Third-Party Services. The Try A Mentor Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Try A Mentor is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

26.7 Google Terms. Some translations on the Try A Mentor Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Try A Mentor Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

26.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User Licence Agreement.

26.9 Try A Mentor Platform Content. Content made available through the Try A Mentor Platform may be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Try A Mentor and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Try A Mentor Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Try A Mentor grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Try A Mentor Platform and accessible to you, solely for your personal and non-commercial use.

26.10 Force Majeure. Try A Mentor shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labour or materials.

26.11 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your Try A Mentor account. Enrolment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.

26.12 Contact Us. If you have any questions about these Terms, please email us atadmin@tryamentor.com.

Schedule 1 - Contracting Entities

YOUR PLACE OF RESIDENCE OR ESTABLISHMENT:YOUR ACTIVITY ON THE TRY A MENTOR PLATFORM:TRY A MENTOR CONTRACTING ENTITY:CONTACT INFORMATION:

United States

admin@tryamentor.com

European Economic Area, Switzerland or the United Kingdom

China (which for purposes of these Terms, refers to the People's Republic of China and does not include Hong Kong, Macau and Taiwan)Try A Mentor Internet (Beijing) Co., Ltd. ("Try A Mentor China")

Japan

All other activities.

All other countries and territories